Students who take an online course, such as a MOOC, use the course's discussion forum to ask questions or reach out to instructors when encountering an issue. However, reading and responding to students' questions is difficult to scale because of the time needed to consider each message. As a result, critical issues may be left unresolved, and…

Classifying educational forum posts is a longstanding task in the research of Learning Analytics and Educational Data Mining. Though this task has been tackled by applying both traditional Machine Learning (ML) approaches (e.g., Logistics Regression and Random Forest) and up-to-date Deep Learning (DL) approaches, there lacks a systematic…