Presents findings from a study of how knowledge workers use the Web to seek external information as part of their daily work. Participants were 34 users from seven companies. Findings suggest that a behavioral framework that relates motivation and moves may be helpful in analysing patterns of Web-based information seeking. (AEF)

This paper presents findings from a study of how knowledge workers use the Web to seek external information as a part of their daily work. Participants were mainly IT specialists, managers, and research/marketing/consulting staff working in organizations that included a large utility company, a major bank, and a consulting firm. Thirty-four…