Descriptor
| Models | 2 |
| Training Methods | 2 |
| Communication Skills | 1 |
| Counselor Role | 1 |
| Discussion Groups | 1 |
| Employees | 1 |
| Group Instruction | 1 |
| Human Services | 1 |
| Leaders | 1 |
| Leadership Styles | 1 |
| Leadership Training | 1 |
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Author
| Anderson, Wayne | 2 |
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| Journal Articles | 2 |
| Reports - General | 2 |
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Peer reviewedAnderson, Wayne; And Others – Personnel and Guidance Journal, 1983
Presents a format for designing and running workshops to train personnel employed in positions of high customer contact, focusing on the practice of patron contact skills, i.e., communication with problem patrons. Describes opening exercises, attitude exploration, integration skills and attitudes, stress management, and evaluation. (WAS)
Descriptors: Communication Skills, Counselor Role, Employees, Models
Peer reviewedAnderson, Wayne – Journal for Specialists in Group Work, 1982
Discusses a model for training supervisors, helpers and other leaders of small group discussions with a specific goal. Describes the model's five stages: (1) trainer models leader behavior, (2) subgroup members practice leading, (3) subgroup's behavior processed, (4) critiques leader's behavior, and (5) total group shares observations and…
Descriptors: Discussion Groups, Group Instruction, Human Services, Leaders
