The government and society are increasingly questioning the value of libraries and higher education institutions (HEIs). While there is no one agreed upon standard of value or a way to measure it, both Library and Information Science (LIS) and Education research have suggested that library and educational resources and services should demonstrate…

This article explores student, instructor, and librarian perceptions of chat reference in the context of an introductory composition course. Participants in a mixed-method study responded to an anonymized chat transcript. While student respondents valued speed and efficiency, they were willing to receive instruction and open to questions that…