Color video can be utilized by department stores involved in fashion retailing, such as Dayton's, to train employees while maintaining the store's reputation for quality. Its uses include product knowledge, store policies and procedures, management communication market, trip reports, trend shows, role-playing, modular courses, and executive…

The organizational development strategy of the W. T. Grant Company, an overlapping group teamwork approach, is directed toward accountability, planned change, individual recognition, experience-based behavior, group morale, smooth information and communication flow, and decision making. (EA)

The problem of increasing costs in acquiring sales can be met by training salespeople to become more effective and productive. An accountability system for salespeople and sales managers is presented based on the return on investment management formula, a combination which considers responsibilities, objectives, and indicators. (EC)

Describes the Xerox International Center for Training and Management Development in terms of the physical facilities, sales training, service training, and Xerox instructors. (TA)