Kent State University (Ohio) has focused on developing an organizational culture that expects and promotes quality. A college finance division statement, distributed to division staff, identifies its values and beliefs and emphasizes a culture in which planning, empowerment, and continuous improvement are key elements. (MSE)

In an internationally competitive training environment, implementation of Total Quality Management (TQM) in vocational education can provide a comparative advantage in preparing the type of work force required for micro and macro economic reforms. The concept of TQM can be used as a management tool to improve the standards of vocational training.…

A training need analysis of the position of university lecturer, undertaken at Victoria University of Wellington (New Zealand), identified 10 key roles encompassing the range of expected teaching activities and a faculty development program to address them. Findings have also been integrated into the university's quality management system. Uses of…