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| Journal of Library… | 1 |
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| Mullen, Janet A. | 1 |
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| Guides - General | 1 |
| Journal Articles | 1 |
| Opinion Papers | 1 |
| Reports - Descriptive | 1 |
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Peer reviewedMullen, Janet A. – Journal of Library Administration, 1993
Provides a review of the total quality management movement and process, and advocates applying it to higher education as a solution to current problems. Customer emphasis, continuous improvement, developing human resources, and using tools for process development are described; and examples from specific academic institutions are included.…
Descriptors: Administrative Principles, Educational Administration, Higher Education, Management Systems
