This report documents the findings of an evaluation of the effectiveness of the information resources management aspects of the Paperwork Reduction Act of 1980 (Public Law 96-511) which went into effect on April 1, 1981. (This law was enacted as a result of concerns that the government must improve its collection, use, and dissemination of…

The way that the U.S. Department of Education's Office of Student Financial Assistance (OSFA) should conduct its quality assurance function of monitoring a processing contractor is described. For the following quality assurance procedures, information is provided on the goal of the procedure, activities to be measured, measures, and the role of…

A framework for monitoring quality control (QC) of processor contracts administered by the Department of Education's Office of Student Financial Assistance (OSFA) is presented and applied to the Pell Grant program. Guidelines for establishing QC measures and standards are included, and the uses of a sampling procedure in the QC system are…