Background/purpose: This study explored the benefits and challenges of using artificial intelligence (AI) in education from the perspective of academic staff at Bisha University in Saudi Arabia. AI is a practical field of science and technology that is changing all the fields of capacity development priority. In education, AI has begun generating new teaching and learning solutions that are currently undergoing testing in diverse contexts that require highly developed constructions and a context of teaching and learning. Materials/methods: The researchers adopted a qualitative research method to achieve the objectives of the study. A questionnaire of 30 items and three dimensions was developed. The first dimension (10 items) focused on the benefits of employing AI technologies in tertiary education (Bisha University). The second dimension (10 items) was concentrated on the challenges of using AI technologies in tertiary education (Bisha University) as well. The third dimension (10 items) included solutions and recommendations to address the challenges encountered by faculty members when applying AI technologies at Bisha University. Results: AI technologies were found to offer many academic benefits, particularly in terms of instructional advantages and learning benefits. It provides specialized instruction and skilled teaching for students predicated on respective requirements, concerns, and educational styles. It facilitates linear student assessment, assisting educators to monitor student performance assessment and determine their needs efficiently and adequately. Conclusion: This study has implications in that it could be used by staff members at Bisha University and other Saudi universities to espouse AI technologies in education because of their observable gains and perceivable benefits. The results may help educational establishments and policymakers integrate AI technology tools into teaching and learning.