Describes a September 1980 study of 310 public library children's specialists from 310 library buildings in 74 California library systems. The survey's findings indicate that continuing education in nonprint media and services is in order for many children's services specialists. (LLS)

Reviews the various techniques and methods employed to measure user preferences with respect to the provision of particular library services. The ranking of user preferences, direct judgment methods of measurement, tradeoff analysis, and conjoint analysis are among the topics discussed. A reference list is included. (JL)

Suggests such traditional measures of an academic library's worth as volumes added, numbers of serials, total staff, and materials expenditures have no significant correlation to the effectiveness of a library's services or user satisfaction; also that future success in effectiveness lies with cost effective management of available resources. (RAA)

The research that is reported was done to describe some of the conditions under which or because of which information service is provided in small, rural public libraries, and suggests some of the problems that are endemic to such service. (Author/FM)

Reports on a survey conducted among 72 American public libraries to gather data on foreign language collections, special services to members of ethnic communities, and special projects directed to those communities. Six references are cited. (FM)

Presents survey data on the unique needs of the Spanish-speaking community for bilingual services and culturally reinforcing materials. The survey provides hard data on the level of awareness of library service by a sizable Mexican American population in southern California. (RAA)

Evaluates the adequacy or inadequacy of the services provided by the public, state, and school libraries for the handicapped in Nigeria. The scope, objectives, methodology, recommendations, and conclusions of the study are described, as are the institutions surveyed. (FM)

Summarizes national survey findings of email reference services in academic and public libraries; describes types of email reference services for selected Colorado libraries; and focuses on a detailed overview and analysis of two years of Colorado State University's email reference experiences. (Author/LRW)

Examines the relationship between bibliographic instruction and reference services in academic libraries. Highlights include historical definitions for the two services; results of a survey of academic librarians that investigated how they are connecting the two services; and recommendations for improving the teaching of information literacy at…

Describes a study that used survey questionnaire and case study methodologies to compare proportional relationships among services to children, teenagers, and adults in California public libraries during fiscal years 1977-78 and 1982-83. It is concluded that the findings both support and refute the belief that youth services received limited…

Reviews the reasons for the lack of national statistics on public library services to adolescents and describes the administration of a national survey of public library services and resources for young adults. The survey instrument is described, major findings are outlined, and implications for further study are discussed. (seven references) (CLB)

Summarizes the highlights of a report on the results of a 1989 survey conducted by the National Center for Education Statistics (NCES) to obtain current information on the availability and usage of services for children in public libraries. The design of the questionnaire and unasked questions for future research are mentioned. (EAM)

Reports results of a preliminary survey which examined the potential of downloading as a means of reducing the recurrent printing costs of CD-ROM database use in libraries. Highlights include (1) profile of a typical library; (2) printing availability, restrictions, and fees; and (3) downloading availability, promotion, and computer support. (MES)

Describes a survey that was conducted at the University of Tennessee at Knoxville library to count and categorize the types of questions coming into the reference department from telephone calls. Informational and directional calls are examined, implications for staffing are considered, and queuing theory is applied. (seven references) (LRW)

MetroDocs, an organization of the metropolitan Oklahoma City depository libraries, formed a committee to establish service standards for the Oklahoma depository libraries. The libraries conducted a survey, the results of which revealed that customers were generally happy with the libraries' services, but that there was still room for improvement.…