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Download full textKinnell, Margaret; Garrod, Penny – 1995
This British Library Research and Development Department study assesses current activities and attitudes toward quality management in library and information services (LIS) in the academic sector as well as the commercial/industrial sector. Definitions and types of benchmarking are described, and the relevance of benchmarking to LIS is evaluated.…
Descriptors: Academic Libraries, Benchmarking, Business, Evaluation Methods
