This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics,…

A user evaluation of library services and facilities revealed a dichotomy of the user population into director and non-director subgroups. (Author/PF)

Discusses results of mail survey eliciting 180 responses from libraries concerning reference use of online databases. Reference database users profile, activity levels and online use, acceptance by librarians of online ready reference searching, administrative considerations, print materials and online availability, and ready reference questions…

Presents an activity analysis of the tasks performed and the time expended by public service librarians at a research library. Data obtained with this tool are evalutated in terms of the differing viewpoints held by library and university administrators. (Author/RAA)

This document is intended as a workbook for trustees and librarians in the Mid-Eastern Ohio Library Organization (MOLO) to use to develop their own specific program of cooperation, both short and long range, under the Ohio Plan for Library Development. Eleven libraries in the area were surveyed with a view toward increasing the effectiveness of…

The libraries of nine British polytechnics were surveyed in the following categories: accommodation of users, management, staffing, services, interlibrary cooperation, user education, collection size, periodicals, audiovisual resources, cataloging and classification, binding and processing, and funding. (JAB)

Presents data gathered in the seventh edition of the "Directory of Library Reprographic Services (1978)" in terms of the kinds of institutions listed and the types of reprographic services offered, and reviews some issues of administrative involvement in these services raised by other studies. (Author/FM)

Based on information collected from a survey of selected state library agencies, this booklet describes the governance, funding, membership criteria, and services of library systems in Illinois, New York, California, Minnesota, Wisconsin, Colorado, and Connecticut. An overview of the development of multitype library systems and definitions of…

This segment of a series of studies to ascertain the degree to which visually impaired persons use the programs of the Library of Congress National Library Service for the blind and physically handicapped (NLS) describes current issues of concern to the network of local and state libraries serving the target group. Five major issues are examined:…

Work sampling is an effective device for testing efficiency in the use of library materials and personnel. An administrator can determine whether circulation or reference librarians are effectively using their time and whether the work flow should be reorganized. Key operations of a sampling should include definition of a problem, identification…

Suggests such traditional measures of an academic library's worth as volumes added, numbers of serials, total staff, and materials expenditures have no significant correlation to the effectiveness of a library's services or user satisfaction; also that future success in effectiveness lies with cost effective management of available resources. (RAA)

Two surveys were conducted in 1981/82 and 1982 respectively to determine if Illinois public libraries were satisfying their patrons in terms of book use, and how much money Illinois public libraries received directly from their patrons in library fines, fees, and charges. In the first study, 2,133 adults returning a book at a random sample of 71…

Data from 16 university libraries in Indonesia, Malaysia, the Philippines, Singapore, and Thailand are used to determine, but not evaluate, the variety and extent of library services offered by ASEAN university libraries in the context of their organizational operating modes. These libraries, representing 80 percent of those queried, responded to…

The Task Force on Goals, Organization, and Planning, established in January 1976 to review the operations of the Library of Congress (LC), recommends changes to improve the effectiveness and efficiency of the institution. Suggestions are made without regard to budgetary restraints. Major recommendations included in Part I concern the areas of: (1)…

An Association of Research Libraries survey of Alabama public university libraries revealed that disabled populations on campuses were not being served; 27 questions were divided into categories of general information, management and training, space, and general services. Reasons for lack of preparation included lack of knowledge and funding. The…