To develop method for determining adequacy of library reference desk staffing, data on reference transactions, person hours, percent of professional hours, and turnstile count for 1979 were obtained from 71 academic libraries and correlated with library performance measures. Formulas for predicting number of reference transactions and 17…

The University Library System at the University of Minnesota, Twin Cities Campus, is a decentralized system of 35 libraries spread over 3 campuses in 2 cities. This study evaluated the performance of two libraries in the system--Walter Library and the Institute of Technology Libraries--that provide document delivery services to assist faculty…

This study examined patron survey results and nonlibrary consumer activity in a small community to define convenient public library hours. No correlation between library and commercial enterprise activity was found, although some recommendations on library service were suggested by the data. The questionnaire is appended. (23 references) (MES)

Reports the results of a survey of reference librarians in public and academic libraries that investigated experiences with and attitudes toward the use of digital and networked technologies and resources in reference work. Highlights include a correlation between experiences and positive attitudes; characteristics of librarians; and current and…

This paper reports past performance data for document delivery services provided by two libraries at University of Minnesota (Walter Library, Institute of Technology Libraries) and results of survey of faculty served by these services. Differences between users and nonusers, reasons for nonuse, and correlates of extent of use are discussed. (EJS)

This study was designed to discover what the sources of stress are for a reference librarian working in a public library; other objectives included finding out how reference librarians manage stress and identifying their sources of job satisfaction. The study looked at many possible stress factors indicated in the literature review, such as the…

Undertaken for a doctoral dissertation, this research project on reference services tested a model of major variables that influence academic library reference service outcomes. The study focused on reference librarians who serve in boundary spanning roles, i.e., positions where interchange with the organization's external environment is central…

Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources…

This study establishes the link between the presence of adequate school library staffing and higher academic achievement as indicated by PSSA (Pennsylvania System of School Assessment) reading scores. School library staffing is correlated with such scores; as library staffing rises, reading scores rise. This correlation is not explained away by…

This document reports on a project that examined the impact of school library media centers on academic achievement in Pennsylvania. The project also determined the impact on academic achievement of: specific activities of certified school librarians; principal and teacher support of school library programs; and information technology,…

A thorough understanding of the uses and applications of statistical techniques is integral in gaining support for library funding or new initiatives. This resource is designed to help practitioners develop and manipulate descriptive statistical information in evaluating library services, tracking and controlling limited resources, and analyzing…