In 1995, the University of Minnesota-Twin Cities administered a survey of Minnesota institutions of higher education to collect information for the creation of this state-wide directory on library services that support off-campus academic programs. The purpose of the directory is to help libraries make well-informed referrals that connect…

Summarizes the highlights of a report on the results of a 1989 survey conducted by the National Center for Education Statistics (NCES) to obtain current information on the availability and usage of services for children in public libraries. The design of the questionnaire and unasked questions for future research are mentioned. (EAM)

Outlines the use of proxy Web servers by libraries and reports on a survey on their use in libraries. Highlights include proxy use for remote resource access, for filtering, for bandwidth conservation, and for gathering statistics; privacy policies regarding the use of proxy server log files; and a copy of the survey. (LRW)

This report provides preliminary findings and a summary of study activities for Stage I of a project that examined public library Internet services that could impact the Digital Divide. The first section discusses the E-rate program and the Digital Divide, including closing the gap in the Digital Divide and public library Internet connectivity and…

Surveys conducted in 142 urban public libraries examined customer satisfaction, comparisons with other libraries, and factors affecting satisfaction. Overall, customers were satisfied with their libraries but experienced different levels of satisfaction based on convenience, availability of materials and information, and services facilitating…

Discussion of library Internet access and filtering focuses on a survey of Ohio public libraries that showed 17% of libraries are using filters to restrict access. Legal actions, Internet use policies, alternatives to filtering, complaints from the public, and recent court cases are examined. (LRW)

This paper presents a discussion of what reference librarians require with regard to the bibliographic control of networked resources, based on 200 responses to a survey of U.S. reference providers and on comments made at an open meeting on this topic sponsored by the Library of Congress at the July 2000 American Library Association Annual…

This paper reports on a 1999 study of services to visually impaired users in United Kingdom (U.K.) public libraries. Data were gathered using a mail questionnaire survey of all U.K. public library authorities: 208 in all, of whom 141 responded. Findings are reported in the following areas: (1) information needs; (2) the context of the provision of…

This study was launched to address concerns about the needs of after-hours users going unmet at the Cleveland (Ohio) Clinic Foundation Library Services Department. The collection itself is available for use on the premises by clinic employees 24 hours a day, but employees do not remain on site to provide assistance, materials may not be signed out…

Plots trends in the growth of Internet use. Discusses pornography on the Web, using filters, and the ALA response. Reports results of a survey of Internet availability within Pennsylvania public libraries. Findings indicate more than 90% of respondents offer access to the Internet, nearly 80% do not use filters, and 50% attempt to control access…

This report analyzes data from an April 2002 survey of Colorado adult and young adult (high school age or older) public library patrons. Findings indicated that: technology in public libraries spans all demographics and fulfills a highly demanded patron need; technology have-nots are not limited to the poor or under-educated; and library patrons…

Librarians at Indiana University Northwest Library surveyed patrons on how to make the library's collection and services more accessible by improving signage. Examines the effectiveness of signage to instruct users, reduce difficulties and fears, ameliorate negative experiences, and contribute to a user-friendly environment. (AEF)

A 1991 national survey by the Center for the Study of Rural Librarianship at Clarion University of Pennsylvania measured user reaction to bookmobile services. Respondents reported that bookmobiles have an overwhelmingly positive impact on their lives, and the vast majority (71 percent) put the value of services received in excess of $20.00 per…

Discussion of the use of academic libraries by external users focuses on a study that investigated how libraries deal with local business people as external users. Literature on external access to academic libraries is reviewed, and fee-based information services are considered. (42 references) (LRW)

Developed in response to issues raised about the circulation of bound periodicals, the cost of photocopies, and the condition of the photocopiers, this report of the Joint Committee to Study Library Periodical Services at the Virginia Commonwealth University libraries recommends goals for periodicals services for both campuses of the university.…