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Reference Services Review

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Francoeur, Stephen	1
Norman, O. Gene	1

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An Analytical Survey of Chat Reference Services.

Peer reviewed

Francoeur, Stephen – Reference Services Review, 2001

Reviews the use of chat reference services in libraries and analyzes current trends. Highlights include a survey of libraries providing chat reference; software used; the move toward digital reference; institutional issues; user needs; staff needs; technology problems; and questions for further research. (LRW)

Descriptors: College Environment, Computer Software, Electronic Libraries, Higher Education

Marketing Library and Information Services: An Annotated Guide to Recent Trends and Developments.

Peer reviewed

Norman, O. Gene – Reference Services Review, 1989

Reviews literature on marketing techniques for public, academic, special, and school libraries from 1982 to the present. Results of a survey of librarians in Indiana and Illinois on marketing techniques are included, and a 114-item annotated bibliography is presented. (LRW)

Descriptors: Academic Libraries, Annotated Bibliographies, Elementary Secondary Education, Higher Education