Discusses objectives for public library services to the disabled in terms of material, equipment, facilities, services, and staffing, and reports selected results of a 1979 survey of public library service to the physically impaired. (FM)

Librarians are provided with three samples of Reference Question Forms," and useful advice on how to compile library statistics on reference questions. (MF)

Presents a method for determining the number of days on which questions must be counted in order to achieve a given precision and confidence in reference statistics. (Author/PF)

Reference librarians must, if they hope to survive, retool in preparation for becoming the interface between the patron and computer-based information systems. This involves sharpening the interview technique and understanding where to plug into the information flow process. (4 references) (Author)

A study is presented dealing with students' awareness of library reference services at university libraries. (AP)

Summary of survey of the American Library Association Reference and Adult Services Division (RASD) members concerning attitudes toward, need for, and preferences in acquiring information on automated information retrieval services. (KP)

The results of a survey of seventy-six academic library members of the Association of Research Libraries revealed that the reference departments in many academic libraries are operating without a formal policy statement. A draft outline of a reference service policy manual produced at the University of Massachusetts library is included. (NH)

This study explored the relationship between expanded information and referral (I&R) services and traditional reference services in public libraries in North Carolina. Results show librarians feel I&R services should be limited to those closely related to traditional reference services. Other I&R services typically provided by social…

Presents the results of a survey conducted by the ALA Office for Research to determine current practices with respect to the financing of online services in public libraries. Special emphasis is placed upon questions surrounding the imposition of user fees for such services. Seven tables summarize the data. (JL)

A summary and four papers from a symposium, held at the 1974 American Library Association Conference, dealing with the feasibility and desirability of measuring reference service. (PF)

This survey of rural and suburban libraries produced over 660 usable responses on special problems of rural libraries. Nearly half of libraries had budgets of under $30,000; about half did not have M.L.S. degree-holding staff members; majority participated in cooperative system; many reported inadequate reference resources; and isolation was major…

This survey of public library use in Arthur, Illinois, reveals that 14 percent of nearby Amish population have purchased nonresident, family library cards. Comparison with rural populations in downstate Illinois and library use in Ohio Amish settlements suggests changes in Amish culture and role of public libraries near Amish settlements. Includes…

Difficulties involved with serving users are well known, but until now no one has tried to determine the percentage of those users who have questions but don't ask the librarian for assistance. This survey attempts to identify such users and discover why they don't ask. (16 references) (DH)

A survey designed to ascertain user expectations and satisfaction with interlibrary loan service was conducted in 1992 of a 20% sample of interlibrary loan users at Middleton Library of Louisiana State University. Findings indicated a high level of user satisfaction. (Author/JKP)

Surveys of labor educators and academic librarians, designed to study library usage by participants in labor education, indicate that a lack of communication and understanding exists between the two departments at many institutions. Increased cooperation and library utilization are recommended. Twenty-seven references are listed, and the…