Discusses a secondary analysis of a user survey from 13 public libraries to isolate factors that contribute to high levels of performance by reference librarians and to identify reliable indicators that can be used to measure and evaluate reference services. Examined user ratings of reference services by transaction type, either self-generated or…

Reviews the literature on changes in academic library organizations and describes the results of a survey of library directors that investigated concepts of a virtual library, both as digital technology and as a new organizational concept. Discusses models of virtual libraries and library networking, and includes a copy of the questionnaire.…

A recent national survey polled public library directors and local government officials concerning the value of public library services and outlook for local tax support of public libraries. This article focuses on procedures used in planning the study sample, and broader issues to be considered in designing a national sample for public libraries.…

Describes survey results that indicate Internet access and connectivity is proceeding rapidly despite the geographical, technical, and financial difficulties faced by Canadian systems with large geographical areas and members from different municipal or county jurisdictions. Discusses funding and using the World Wide Web as a reference tool.…