Survey of 56 public reference librarians from New York, Ohio, and Pennsylvania reveals that they perceive reference service as comprising question answering (34 percent); locating information (30 percent); service (17 percent); providing materials (7 percent); aiding readers in library use (4 percent); telephone referral (2 percent); 100 percent…

Based on an acceptance speech given by the author upon receiving the Catholic Library Association's 1995 Certificate of Merit Award, this article discusses surveying teenagers, reviews what teenagers want from school librarians, and offers ways to serve teenagers better. (JMV)

Reports findings of a nationwide survey to determine how select number of libraries (38 respondents) have conducted projects to convert retrospective holdings to machine-readable form. Analysis of the data in areas of planning, budget, effects on user services and cataloging/output, staff, training, and evaluation is discussed. Two sources are…