This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics,…

Reports on a survey conducted to gather information on collection size, staffing, cataloging and classification, organization of serials and audiovisual materials, circulation procedures, and special patron services at each branch library of the 28 Florida community colleges. (DMM)

In addition to a literature review emphasizing definitions, statistics, and legislation concerning learning disabilities, this paper presents the results of a 1987 survey of academic libraries regarding their services for postsecondary learning disabled students. Responses (n=525) to the questionnaire indicated that, as a group, academic…

Based on information collected from a survey of selected state library agencies, this booklet describes the governance, funding, membership criteria, and services of library systems in Illinois, New York, California, Minnesota, Wisconsin, Colorado, and Connecticut. An overview of the development of multitype library systems and definitions of…

This report provides data on the resources and expenditures of libraries in 160 state institutions in New York for the year 1985-86 and in 171 institutions for 1986-87. Six state departments are represented: Correctional Services, Education, Health, Mental Health, Youth, and the Office of Mental Retardation and Developmental Disabilities. Data…

This report describes a 1986 survey of procedures and priorities at Indiana University and Purdue University regional campus libraries designed to aid the librarians at the Walter E. Helmke Library at Indiana University-Purdue University, Fort Wayne, in re-evaluating various library procedures. Responses were received from nine of the 11 libraries…

Describes a study sponsored by the U.S. Department of Education which identified 62 outstanding library programs and lists 22 model school library programs and 16 programs serving school systems. Topics discussed include the search process, selection criteria, school library programs, cooperation, innovations, technology, and the catalog that…

Two surveys were conducted in 1981/82 and 1982 respectively to determine if Illinois public libraries were satisfying their patrons in terms of book use, and how much money Illinois public libraries received directly from their patrons in library fines, fees, and charges. In the first study, 2,133 adults returning a book at a random sample of 71…

This document reports the results of a library use study conducted at Frazar Memorial Library (Louisiana) in 1983 as a follow-up study to a 1976-77 library use study. The purpose of this investigation was to determine the extent to which patrons used and were satisfied with library services, to identify areas for improvement, and to gather data…

Reports results of a survey of 293 colleges and universities that reveals a growing trend toward making computer software and hardware available to faculty and students, despite potential illicit copying software. The role of the academic library and copyright implications are discussed. Twenty-three references are cited. (EJS)

The purpose of this College Library Information Packet (CLIP) Note is to help libraries identify desirable elements found in computer use policies and to provide guidelines for college and small university libraries that want to develop policies or have been directed to implement policies for computer usage in their libraries. In January 2001, a…

Based on a two-phase survey of 118 Association of Research Libraries member libraries which was conducted between November 1987 and January 1988, this report begins with an overview of the responses from 16 respondents who indicated that they had a centralized approach to publishing. Areas studied include the nature of centralized programs,…

A Fall 1981 Systems and Procedures Exchange Center (SPEC) survey of Association of Research Libraries (ARL) members found that of 80 respondents, 60 libraries reported 123 specialty positions involving a wide range of activities. The initial document in this kit on specialty positions in ARL libraries provides findings and statistics related to…

This study focuses on the planning necessary to support library instruction for an online public access catalog in an academic library. The installation of an online catalog is viewed as an opportunity for librarians to teach effective use of the library catalog. The project report consists of a review of the literature pertaining to the…

Modelling its self-study on earlier document availability research by Saracevic, Shaw, and Kantor, the Periodical Department of the William Paterson College Library (Wayne, New Jersey), evaluated service to its patrons. Specially modified and coded periodical request forms were collected from a sample of patrons who requested periodicals from the…