Examination of the confrontation between patrons and technology in the library focuses on two questions evident when addressing the instruction librarian's role in humanizing technology: whether the library profession can afford to humanize interaction between client and technology, and how instruction librarians can humanize the confrontation.…

Describes a study which measured students' ability to perform several library tasks using students from two different colleges. The results indicate that a program of library instruction will improve the library skills of undergraduate students. Five references are included. (CHC)

Discusses some advantages of using workbooks in programs of basic instruction in academic libraries, and compares the use of workbooks with the effectiveness of audiovisual instruction, group instruction, lectures, and library tours to present the same material. Twenty references are listed. (Author/CHC)