Discussion of the merger of separate library units focuses on examples from Indiana State University Libraries' recent merging of the interlibrary loan unit of the reference department with the circulation department to form a new lending services department. Factors to consider in the merging process are discussed, emphasizing staff needs. (seven…

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

Discusses the future of libraries and the necessary steps that need to be taken to be successful. Topics discussed include the process of change, the need to emphasize delivery systems rather than storage facilities, library services, the need for strategic planning, the role of technology, and library leadership. (11 references) (LRW)

Describes the development of the Young People's Library in Las Vegas (Nevada) as a symbolic and literal bridge to the Lied Discovery Children's Museum. The roles in the design process of library administration, library personnel, and the architect are explored, and how this project addressed differences between the architect's artistic vision and…

Describes strategies library director Dan Wilson used to keep the New Orleans Public Library ahead of budget shortfalls. Successful lobbying efforts to get a tax levy; growth in the library budget, technology, and services; changes in the service population; and Wilson's role as a facilitator are covered. (KRN)

Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…

Discussion of the ability of library staff to completely and correctly answer reference questions focuses on a training program developed by Baltimore County Public Library (BCPL) to increase the accuracy of reference staff performance. Technical feedback skills and peer coaching are discussed, and the need for administrative support is…

Offers a perspective on changes that have occurred in academic reference librarianship since 1980. Topics include librarians' responsibilities; the changing uses of reference services by students and faculty; technological advancements; the organization of libraries, including management styles and theories; roles of libraries and librarians; and…

Living in the vast shadow cast by the spires of the Magic Kingdom presents special challenges for Orlando's Orange County Library System (OCLS), the most formidable of which is increasing its relatively small user base. The library additionally faces tension between the administration and staff, political strife on the board, and looming contract…

Innovations from Google[TM] and Amazon[R] are clear wake-up calls that as a profession and an industry things need to be done differently. Automation vendors and librarians must work together to ensure that the profession is positioned to take advantage of changing culture and technology to assume a rightful place at the table where rich and…

Purpose: This article aims to look into a review of library provision in higher education, which was originally set up in 1992 by The Funding Councils of England, Scotland and Wales, and the Department of Education for Northern Ireland. Design/methodology/approach: The review group was structured into three sub-committees, under the umbrella of…

In recent years, many higher education institutions, from liberal arts colleges to major research universities, have integrated their information technology (IT) and library organizations. Still more institutions are actively exploring the possibility of doing so. Their reasons for combining the separate organizations range from positioning the…

The changing environment of academic libraries in Pakistan demands new competencies for future academic librarians. This study defines and validates competencies for entry-level professionals keeping in view the needs of the next five years. Top-level library managers of selected universities and post-graduate level colleges participated in the…

The University of Chicago's Joseph Regenstein Library Bookstacks Department has used process mapping and continuous improvement to successfully improve its overall operations. The most recent efforts focus on Lean manufacturing, an initiative centered on eliminating waste in manufacturing processes. The conversion of the Bookstacks Department from…

The authors examine strategic priorities for local studies libraries in the context of the interactive Web. They examine the implications for access, investigations and the needs of different users. The philosophy that has previously guided local studies is articulated as a number of maxims, taking into account also social inclusion and lifelong…