Discusses the use of electronic mail for reference services and investigates systems in health sciences libraries and in academic libraries. The use of electronic mail for services including interlibrary loan, online search requests, literature searches, photocopies or other document delivery, reference questions, and purchase requests is…

As library automation extends to the bookmobile, it is capable of providing service comparable to that of a small branch library. Technologies--online catalogs and circulation information, CD-ROM databases, copiers and fax machines--are increasingly available and online links to the main library are maintained via cellular phones or packet radio.…

Developed in response to issues raised about the circulation of bound periodicals, the cost of photocopies, and the condition of the photocopiers, this report of the Joint Committee to Study Library Periodical Services at the Virginia Commonwealth University libraries recommends goals for periodicals services for both campuses of the university.…

Discusses the impact of decreases in revenues on the resource-sharing activities of ILLINET Online and the Illinois Library Computer Systems Organization (ILCSO). Strategies for successfully coping with fiscal crises are suggested, including reducing levels of service and initiating user fees for interlibrary loans and faxing photocopied journal…

The interlibrary loan policies of the reference department of the Charles Von der Ahe Library at Loyola Marymount University are detailed in this policy statement. The document is divided into four main sections: policy for borrowing, procedures for borrowing, policy for lending, and procedures for lending. In addition to the policy statement, 19…

This is the fifth annual report of the National Commission on Libraries and Information Science (NCLIS), covering the period July 1, 1975-June 30, 1976. Supporting studies described include: the role of the Library of Congress in the national network; the impact of Federal funding programs on public libraries; a national inventory of library…

Reviews the copyright problems involved in interlibrary loans using photocopies of journal articles and describes the development of a document delivery system, in which materials are stored on optical disks, printed on demand, and a copyright fee is included in pricing. Technical and practical aspects of the system are discussed. (CLB)

Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan…

This document examines some of the questions concerning copyright law and the educational use of equipment that can easily duplicate, store, and transmit instructional materials. It is argued that a delicate balance must be achieved between protection for copyright holders and access for educational purposes to audiovisual works, music, computer…

The data presented on the activities of 74 academic libraries in Virginia have been compiled by the Council of Higher Education, primarily from the Higher Education General Information Surveys ("College and University Libraries" and "Financial Statistics for Institutions of Higher Education for Fiscal Year Ending 1980"). The…

The traditional avenue of accessibility to library materials for faculty members of a university has been virtually unlimited circulation of journals. In recent years the provision of facsimile copy service has supplemented and in some instances supplanted the circulation of journals as the mechanism for accessibility to research materials. This…

Designed for both experienced professionals and new librarians, this continuing education course syllabus presents a detailed outline of the functions, operations, and management of circulation departments in health sciences libraries. It is noted that emphasis is placed on providing a framework for decision making rather than on providing…

To gather information about the nature of photocopy services in academic libraries and issues relating to their management, a survey was mailed to each of the 117 members of the Association for Research Libraries (ARL). The survey focused on two components of photocopy services: the self-service copiers placed at strategic locations within the…

A survey of the resources and services of the Council of Scientific and Industrial Research (CSIR) libraries was made so that the libraries in the complex could share the benefit of the experiences of each other. The report is based on questionnaire replies received from 31 CSIR Institutions and eight Co-operative Research Associations and relates…

The three papers in this collection were presented at the opening of the conference and the plenary session. The first is the "Presidential Address: Brighton, 1987 = Eroffnungsansprache zur IFLA Generalkonferenz Brighton 1987" (Hans-Peter Geh). These remarks by the President of the International Federation of Library Associations (IFLA) address…