This paper discusses the experiences of the Research Department of the Italian Chamber of Deputies over the past few years. The first section describes the origin of the department in the 1970s, including political factors, basic organizational features, and the salient features of the department's activity. The second section addresses the…

Occasional Papers deal with varied aspects of librarianship and consist of papers that generally are too long or too detailed for publication in a periodical, or are of specialized or contemporary interest. This latest volume in the Occasional Paper series reviews the changing and cumulative institutional functions of libraries in Western…

Provides a historical view of the spread of public libraries in North Carolina. Highlights include subscription libraries; tax-supported libraries; the role of women's groups; state assistance; library services to African Americans; bookmobiles; and a series of maps that show the incidents of public libraries in various years. (Contains 52…

The history of the Reference and Adult Services Division (RASD) of the American Library Association is traced from the creation of the individual adult and reference service divisions through the merger that formed RASD. Focuses on the origin, structure, and activities of the division and on the individuals responsible for the development of RASD.…

Discusses the professional accomplishments of Anne Carroll Moore, the librarian who first introduced children's services to the New York Public Library and who pioneered modern children's book reviewing and created one of the first and most influential children's booklists of her time. She arrived at the Library in 1906 and retired in 1941 at the…

An American librarian describes her experiences running a children's library in a rural town in the Philippines. Discussion includes frustrations and rewards; the children's favorite books; storytimes and games; community efforts; and her goals to leave the library a better organized, more inviting place and to teach the children how a library…

As question answering services in the commercial sector proliferate, libraries are innovating with new forms of electronic reference (e-reference). The Library of Congress' Collaborative Digital Reference Service (CDRS) extends worldwide. Discussion includes reference service developments; "reclaiming" users; growth of library interest…

Provides a historical overview of LOEX-of-the-West (Library Orientation Exchange) while introducing this special issue of RSR that includes presentations from the 1998 conference, "Library Instruction for the 21st Century." The first LOEX-of-the-West Conference was held at Willamette University in Salem, Oregon in June 1994. (AEF)

Branches in shopping malls help build community by attracting new patrons to the library. They help libraries offer exciting new venues with a retail-like approach and raise awareness of the work libraries are doing. In some cases, though not at Glendale, the library is more cost-effective owing to the smaller space used to serve patrons. These…

In marketing one's library wares, an effective publicity strategy is to use promotional giveaway materials, mainly personalized items that promote one's resources and services. As with any marketing effort, it is important to be clear about the promotional initiative and whom librarians are attempting to reach. This author emphasizes that…

Over the years, the Columbus Metropolitan Library (CML) has experimented with various continuous improvement initiatives. Some projects fizzled owing to the universal killers of grand ideas such as inertia, inconsistent implementation, lack of buy-in, "flavor of the month" attitude, and the all-time favorite: if they ignore this idea it…

The Saint Paul Public Library and its Friends collaborated to create an identity program as part of its public relations efforts. The work started with a team made up of the library's key administrators and its Public Relations and Communications office, plus Friends' staff and the Friends Board's Public Awareness Committee. In this article, the…

In 2004, Sampson-Livermore Library at The University of North Carolina at Pembroke, began circulating laptops to its patrons. After a small pilot project, full-scale implementation occurred and the service proved to be very popular. Policies and procedures were adjusted at several steps along the way to accommodate lessons learned from the…

This article uses Wellington City Libraries as the basis for a case study of a future-focused, reorganized staffing structure in a public library network. It covers the change from why, how, departure from a building-based hierarchical structure, new staff and line responsibilities, union involvement, implications for staff training to culture and…

Through assistive technology, individualized support, and community-based activities, the Inclusive Libraries Initiative is increasing the capacity of rural libraries in Northeast Alberta to attract and serve patrons with disabilities, particularly developmental disabilities. Local public libraries are important natural supports for adults with…