This book is a practical guide to librarians and their administrators who are thinking about or in the early stages of providing virtual reference service. Part 1, "The Decision to Go Virtual," provides a context for thinking about virtual reference, including the benefits and problems, getting in the virtual frame of mind, and shopping…

The Andy Holt Virtual Library, with a focus on the Humanities and Fine Arts, is free and open to the public, though designed to serve the learning communities within the College of Humanities and Fine Arts at the University of Tennessee-Martin (UT). It also plays a resource role in UT's New College and the Tennessee Governors School for the…

This annual report highlights the activities of the Colorado State Library for 2000-2001 in the following areas: the Library Research Service; library development; school libraries and media centers; conservation/environmental education; networking and resource sharing; World Wide Web support; institutional library service; the Colorado Talking…

This paper first argues that the World Wide Web at its best, has been able only to imitate the resources and services of an exemplary research library. It then goes on to examine how academic research libraries can take advantage of their brand identity as market leaders in the information business. The basic concept of brands and branding…

Discusses basic assumptions behind the Americans with Disabilities Act (ADA), and suggests that often Web pages are not accessible to the visually impaired. Highlights several resources that deal with the issues surrounding adaptive technology and disabilities, as well as tools and utilities for checking Web services. (AEF)

This book provides basic information about the World Wide Web and serves as a guide to the tools and techniques needed to browse the Web, integrate it into library services, or build an attractive, user-friendly home page for the library. Chapter 1 provides an overview of Web basics and chapter 2 discusses some of the big issues related to…

Describes the Government Information Service of Florida's Palm Beach County Library System (PBCLS). Highlights include models for service, the need for specialized government services, costs versus benefits, the Question-Response Service and Government Web site, and keys to success. (AEF)

A World Wide Web site, developed by University of Nebraska-Lincoln Information Services staff and funded by a NEB*SAT (Nebraska's multiple channel satellite and optical fiber educational telecommunications network) grant, provides a clearinghouse of distance education, Internet, and Web page development information that is useful to librarians and…

Reports on some of the new ways public library sites are presenting themselves to their patrons and to the broader World Wide Web audience. Discusses library virtual tours; calendar display; audio-visual materials; resource listings; book clubs; money-raising activities; fugitive fact files; hot item advisors; periodicals; FAQs (frequently asked…

With the emergence of Web help services, libraries are no longer the lone providers of information. Today's researchers need to find quickly information that is usable, relevant, authoritative, and verifiable. To meet that need, libraries must adapt traditional strengths of acquiring, describing, and serving information to an environment that is…

The Queensland Department of Education (Australia) developed a homesteading model as an alternative to the urban-built environment model of large multi-purpose networks. This resulted in the in-house development of a low-cost, stand-alone server and homepage. The charette technique was used to plan and design the Queensland Department of Education…

Discusses issues relevant to librarians implementing an intranet, including time and cost savings, training and technology, sharing information, information policies, and promoting Intranet services. Outlines the following roles for the proactive librarian: knowledge manager and World Wide Web administrator; promoter and committee member; editor,…

Discusses some of the hardware and peripherals available to people with varied disabilities as an introduction to the things that Web designers and librarians will need to take into consideration when designing a site and selecting materials. Suggests guidelines for good design and tools for increased accessibility. (AEF)

Outlines technology trends affecting library marketing: change is too slow; education is out/learning is in; the next generation are "NextHeads"; the next generation is different; change cannot be managed generationally; "virtual" is place, not format; communities of interest are not bounded by geography; new brands are…

This paper discusses client service issues to be considered when transitioning to a virtual library situation. Themes related to the transitional nature of society in the knowledge era are presented, including: paradox and a contradictory nature; blurring of boundaries; networks, systems, and holistic thinking; process/not product, becoming/not…