This study employed a descriptive survey to investigate librarians' perspectives on data privacy and ethical use of public AI chatbots by patrons. The survey of 34 librarians at private university libraries in Nigeria revealed general awareness of applicable laws and privacy risks, but gaps in specific regulatory knowledge like the GDPR. Ethical…

The purpose of this study is to explore the realization of users' information rights (IRs) in the smart service of university libraries. Based on the LibQUAL model, principal component analysis (PCA) is used to measure the quality of smart services in university libraries. The contribution weight of various services to the realization of IRs is…

The purpose of this study is to gain an understanding of current academic medical library circulation polices and examine methods libraries utilize to meet patron needs. Key informants were selected from five states. Statistics regarding financial practices, users, services, space access, and circulation practices were collected via survey…

This article presents a digest of LISTSERVS of interest to access services for the period of April to June 2011. It presents questions and answers from Interlibrary Loan (ILL) people, CIRCPLUS, and OFFCAMP.

This article is a study of the policies that govern the use of the university library by external users at Indiana University-Purdue University Indianapolis (IUPUI) and 12 peer institutions used by IUPUI for comparative purposes. A search of each institution's Web site was conducted as well as interviews with circulation librarians and managers.…

This article updates a previous article published in 1992 that described the role of the access services manager in policy formation. Since that time, the access services department and mission has matured and evolved to a prominent position within the library organization. Technological changes and innovation in the marketplace of wired and…

Circulation data from the Virginia Tech Libraries were analyzed to determine the extent of continuity or change between the author's study of the use of subject collections in 1982 and the present. Book circulation has declined, largely due to much less use by undergraduates. The overall profile of subject use has changed in ways traceable to…

In this article, the author recounts her experience in 2005 as a library director at the Mount Laurel Library in New Jersey. She thought her people at the library were in fairly good shape in terms of the professional staff's understanding of the confidentiality rules governing their customer information. However, she was wrong. This was driven…

Explains symbolic interactionism as a theory for analyzing research based on a qualitative interpretive process that can help librarians to understand the way in which the library staff and users view services, training, policy, and other issues. The theory focuses on the symbolic meaning of objects, such as books, and events as they are…

Describes the policies and procedures developed at the Vineland Public Library (New Jersey) for a program to lend laptop computers. Discusses laptops for in-library use and for home use; obstacles, including staffing ramifications and maintenance demands; checking for inappropriate Web sites left on the hard drive; and benefits for the users. (LRW)

Examines libraries' policies of keeping patron records private and confidential. Addresses the idea that libraries use their automated systems to retain and use patron data to develop and improve library services. Describes uses of patron data that can help libraries develop targeted services to users to better meet their information needs. (JMV)

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

The purpose of this research was to develop a model privacy policy statement for library World Wide Web sites. First, standards of privacy protection were identified. These standards were culled from the privacy and confidentiality policies of the American Library Association, the Federal Trade Commission's online privacy reports, the guidelines…

Discussion of financing database searching in the public library examines the role of the public library in providing access to information; costs of online services; and user fees. Techniques that a library can use to control online services and deliver them at a minimum cost are suggested. (eight references) (MES)

Discusses the problem library patron from various fronts: historical, personality traits, importance of complaints, nature and types of problem patrons and their behavior, technology and the newly-bred problem patron, strategies for dealing with problem patrons, and ensuring that library administrators and other supervisors understand the need to…