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Peer reviewedLavin, Michael R. – Reference Librarian, 1995
Identifies some of the distinguishing characteristics of business information and examines their impact on reference transactions. Topics include characteristics of business patrons; question negotiation; dealing with patrons' expectations; helping patrons devise a search strategy; understanding search results; requisite skills for business…
Descriptors: Job Skills, Librarians, Library Policy, Library Services
Download full textHollenhorst, Kathryn – 1990
Designed to acquaint students with the facilities and resources of the North Dakota State University (NDSU) Library, this library manual is divided into 24 chapters: (1) The Main Library; (2) Reference Room; (3) Periodical Indexes; (4) Infotrac Academic Index; (5) Abstracts and Two-Step Indexes; (6) Locating Periodicals; (7) Newspaper Indexes and…
Descriptors: Academic Libraries, Classification, Dewey Decimal Classification, Guidelines
