NotesFAQContact Us
Collection
Advanced
Search Tips
Showing all 3 results Save | Export
LibQUAL+[TM]: A Methodological Suite; Reliability and Structure of LibQUAL+[TM] Scores: Measuring Perceived Library Service Quality; Score Norms for Improving Library Service Quality: A LibQUAL+[TM] Study; ARL Index and Other Validity Correlates of LibQUAL+[TM] Scores.
Peer reviewed Peer reviewed
Heath, Fred M.; Thompson, Bruce; Cook, Colleen; Thompson, Russel L.; Kyrillidou, Martha – portal: Libraries and the Academy, 2002
Includes four articles that discuss LibQUAL+[TM], a collaborative effort of the Association of Research Libraries and Texas A&M University responding to the need for greater accountability in measuring the delivery of library services to research library users. Discusses the reliability of LibQUAL+[TM] scores in measuring perceived library…
Descriptors: Academic Libraries, Accountability, Correlation, Higher Education
AQAK: A Library Anxiety Scale for Undergraduate Students
Peer reviewed Peer reviewed
Direct linkDirect link
Anwar, Mumtaz A.; Al-Qallaf, Charlene L.; Al-Kandari, Noriah M.; Al-Ansari, Husain A. – Journal of Librarianship and Information Science, 2012
The library environment has drastically changed since 1992 when Bostick's Library Anxiety Scale was developed. This project aimed to develop a scale specifically for undergraduate students. A three-stage study was conducted, using students of Kuwait University. A variety of statistical measures, including factor analysis, were used to process the…
Descriptors: Undergraduate Students, Library Personnel, Measures (Individuals), Factor Analysis
User Perceptions of the "Reliability" of Library Services at Texas A&M University: A Focus Group Study.
Peer reviewed Peer reviewed
Ho, Jeannette; Crowley, Gwyneth H. – Journal of Academic Librarianship, 2003
Explored user perceptions of dependability and accuracy of Texas A&M library services through focus groups. Reports user difficulties in locating materials, inaccurate catalog and circulation records, inadequate signage, searching the online catalog, and late notification of interlibrary loan arrivals; and discusses the library's efforts to…
Descriptors: Academic Libraries, Focus Groups, Higher Education, Library Catalogs