Discusses the problem library patron from various fronts: historical, personality traits, importance of complaints, nature and types of problem patrons and their behavior, technology and the newly-bred problem patron, strategies for dealing with problem patrons, and ensuring that library administrators and other supervisors understand the need to…

There are no foolproof solutions to Internet access in libraries. This article lists selected library solutions, what not to do, and what to do: pick a common-sense approach, focus on customer service, keep an open mind, avoid accepting or repeating hearsay, and find common ground. Includes highlights of the Orange County (FL) Library System's…

Discusses academic library users who are not affiliated with the institution and considers the problems associated with them. Ethical issues are raised; possible solutions are suggested, including guidelines, bibliographic instruction, and user fees; and policies implemented at the University of California at Berkeley regarding unaffiliated users…

Over the past two decades, an increasing number of American children are left in self-care after school each day. Parents of these latchkey children often turn to the library as a safe place for their children to go. The purpose of this study was to determine whether public libraries have responded since 1990 to the call put forward by concerned…

Presents issues from a debate about interlibrary loan (ILL) policies and the use of union lists on the OCLC (Online Computer Library Center) ILL subsystem. Highlights include library funding, costs of maintaining serials holdings on a utility, borrowing procedures, quality service, workload leveling, staffing, and problems with OCLC system…

The Dallas Public Library surveyed 21 surrounding public library systems to help identify barriers that limit children's use of public libraries. Describes identified barriers, examines causes of the barriers, and offers possible solutions. Tables present study results and list discontinued and current library outreach programs. (JMV)

Examines the pros and cons of providing access to the World Wide Web for library patrons as well as suggesting solutions to problems. Discusses the establishment of a library policy governing the use of the Web, as well as the importance of workshops and instructional materials on Web use in libraries. (Author/AEF)

Discusses the use of the Internet for ready reference and considers limitations, reference policy, and cost issues. Highlights include general reference sources; database searching on the Internet; Gopher; bibliographic control and access to Internet resources; personnel issues; and levels of service. (Contains 30 references.) (LRW)

Discussion of cultural diversity in a rapidly changing population focuses on efforts at the San Jose Public Library to respond to cultural and demographic changes. Obstacles to responding are reviewed as well as positive responses, which include creation of policy statements, developing goals and objectives, administrative reorganization, and…

Examines possible barriers to adequate reference services to children and young adults. Topics discussed include the effects of budget pressures and shifting priorities in public and academic libraries; equity in access to information; reference policies; communication between children and adult services staff and administration; multiple service…