Evidence-based library and information practice (EBLIP) provides school librarians a systematic means of building, assessing, and revising a library program, thus demonstrating a school library program's worth to the larger school community. Through survey research collecting both qualitative and quantitative data, 111 public school librarians in…

Writing a mission statement is difficult, especially today when the need for libraries is being openly questioned. Now more than ever, librarians, trustees, and patrons must determine how libraries can best serve their communities and express their conclusions in their mission statements. A clear sense of purpose provides an essential foundation…

Since its establishment in 1839 to serve the branches of state government, the Illinois State Library has undergone an evolution in the methods, resources and services provided. Over the years, the State Library's sphere of service has expanded to meet the information needs of the public through a statewide network of libraries and regional…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Based partly on an online policy manual developed at the University of Houston, this policy statement for the Online Database Retrieval Service (ODRS) at Murray State University, Kentucky, provides guidelines for the librarian administering the service and for librarians conducting online searches. Eleven sections cover: (1) a statement of purpose…

Prepared by the Task Force on Library Legislation appointed by Wisconsin's State Superintendent of Public Instruction, this final report presents policy statements and action recommendations addressing issues related to the organizational and funding problems of public libraries, public library systems, and multitype library cooperation. The…

Published in response to requests for a permanent record of California's CALTAC (California Association of Library Trustees and Commissioners) WILL (Workshops in Library Leadership) program, an ongoing program funded by an LSCA (Library Services and Construction Act) grant from the California State Library, this report is a compilation of the…

This report is designed to accompany House of Representatives Bill (H.R.) 2742, which amends and reauthorizes the Library Services and Construction Act (LSCA) through 1994. In discussing the background of the bill and the need for the legislation, it is noted that, since recommendations from the 1991 White House Conference on Library and…

This document records testimony before the U.S. Senate on the reauthorization of Public Law 84-597, the Library Services and Construction Act (LSCA). The original purpose of the LSCA was to bring library services to rural areas and to those citizens who had previously been deprived of access (the handicapped, disadvantaged, and those who speak…

Shelf browsing demands open access for the browser and a resources arrangement that groups related concepts together and thereby permits retrieving hitherto unknown items by association. Many resources, especially in large academic libraries, are technically open to the public but arranged in a way that prevents shelf browsing according to the…

Prepared to provide guidance in the provision of reference service, this statement expresses the understanding between the library administration and the Reference Services Department of Ellis Library at the University of Missouri-Columbia concerning the manner in which the department's responsibilities are to be carried out. The procedures will…

This final report completes a self-study begun in August 1983 by the University of North Carolina at Chapel Hill Academic Affairs Library to provide an opportunity for staff to lay the groundwork for services within a new facility. Broad areas identified for study were: effectiveness of services to users, coordination of public services throughout…

This self-study by Temple University Libraries involved the efforts of 33 library staff members--9 on the study team, and 24 on 4 task forces--over a period of 12 months. Task forces were organized according to four issues: Organization of Public Services, Staffing and Management, Public Service and Technology, and Library Users and Their Changing…

This self-study by the public services staff of Brown University Library provided an opportunity for them to examine past, present, and future operations. The study was conducted by 33 volunteers from the library staff, who were organized into 1 study team and 5 task forces; they worked more than 14 months to develop the recommendations and plans…

This self-study was initiated at the Columbia University Libraries (CUL) to establish the foundations and appropriate mechanisms for the future planning, development, and implementation of public services at CUL. Following completion of an inventory and an interim report, which include background data on CUL, Columbia University, research…