To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can--and should--expect from the library. This article describes a study in which the authors applied qualitative content analysis to service philosophy statements.…

Discusses the ten precepts underling the "Guidelines for Distance Learning Library Services" as a sort of Bill of Rights relating to library services provided to distance learning students. (EV)

This report constitutes a recommendation to the Director of the Memphis State University (MSU) Library that end user searching be made a permanent part of the existing information retrieval service. The recommendation is based in part on the results of a 1984 study sponsored by the university that assessed the attitudes of students and faculty…

This reference service policy manual provides general guidelines to encourage reference service of the highest possible quality and to insure uniform practice. The policy refers only to reference service in the University Libraries and is intended for use in conjunction with other policies and procedures issued by the Reference Services Division.…

This conference paper addresses the abundance of information delivery choices available to academic library online searchers. Following a review of changes and choices that have developed during the past decade, the paper suggests 10 ways for the searcher to keep up to date in this fast changing field: (1) read subject-related journals, system…

Academic librarians report that use by increasingly large numbers of high school students is creating pressures in budgets, staff, and materials. Indications are that these demands will increase: students are increasingly sophisticated in their information needs; they are mobile; and school library media centers' collections have been weakened by…

This study focuses on the planning necessary to support library instruction for an online public access catalog in an academic library. The installation of an online catalog is viewed as an opportunity for librarians to teach effective use of the library catalog. The project report consists of a review of the literature pertaining to the…

Through a comparison of the historical perspectives of medieval and modern libraries, this paper is designed to clarify the purpose and goals of the library, and to promote a public and intellectual debate to guide future developments. The Middle Ages were chosen because libraries possessed an importance and centrality to learning, civilization,…

Noting difficulties experienced by small to medium sized colleges in acquiring integrated library computer systems, this position paper outlines issues related to the subject with the intention of increasing familiarity and interest in integrated library systems. The report includes: a brief review of technological advances as they relate to…

As suggested by a Colorado Academic Library Master Plan developed in 1982, a statewide conference that brought together academicians and librarians was held to explore the role of academic libraries in the information society. People came in teams of three from institutions and included library directors, academic vice presidents, and faculty…

This report reviews machine-readable information storage technology as of fall 1985, describes its use at certain academic libraries, and makes recommendations for its implementation at the University of North Carolina at Chapel Hill. Focus is on data disks (reference and research materials) rather than on program disks, and suggestions are made…

This collection of policies for providing access to the collections and services of research libraries for users who are not associated with the library's parent institution includes six examples of general access policies, three documents on reference service, five statements of circulation policies, and descriptions of four cooperative…

Issues involved in user fees for library services at research libraries are discussed in 29 papers in six sections: (1) general fees for service policies, focusing on library service proposals to the non-University of British Columbia community and including fees to off-campus users at the Universities of Miami and Michigan; (2) effects of fees,…

This kit on the integration of nonprint media into Association of Research Libraries (ARL) institutions contains a concise summary of a 1977 phone survey with ARL members, eight descriptions of programs and services, and five acquisition and processing policies. To collect data on practices regarding the acquisition, processing, and use of…