Competition in the virtual reference market got really hot this past summer. Recent developments in virtual reference offerings suggest the market is much more dynamic than most people would have imagined a short time ago. With Google's acquisition of Meebo and its subsequent decision to shut down the chat widget service, many libraries scrambled…

The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in-person and virtual reference services desks adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating…

Discusses results of mail survey eliciting 180 responses from libraries concerning reference use of online databases. Reference database users profile, activity levels and online use, acceptance by librarians of online ready reference searching, administrative considerations, print materials and online availability, and ready reference questions…

Items to be considered in establishing on-line reference in a small to medium size library are vendor relations, equipment needed, number of data bases to offer, training of staff, and how to compute search costs. (JAB)

Describes the inequities and inefficiencies created by user fees in public libraries and publicly supported academic libraries and agencies. Alternatives to user fees are suggested. (KP)

Describes the DOBIS/LIBIS system and its capabilities for automated management of individual libraries and library networks. DOBIS/LIBIS is an integrated, interactive system that includes the major library functions of searching, cataloging, circulation, and acquisitions processing for a network of libraries. (Author/RAA)

These three essays describe the practical and administrative aspects of the implementation of computerized database searching at the Albany, Buffalo, and Stony Brook SUNY campuses. Originally prepared as papers for a conference of SUNY librarians, each essay focuses on one campus to address such questions as the number of patrons who use the…

Presents a chronological overview of the initiation and operation of the State University of New York at Albany library's computer-based reference services, with a discussion of costs, planning, organizational, and managerial considerations. (Author/CWM)

An experimental program placed computer terminals in four San Francisco Bay Area public libraries to be used to provide on-line computer search services to library patrons. The first few months of operation of the experiment showed that there was a significant impact on the participating libraries, on the library patrons, and on the community and…

In March 1974, a study was undertaken at Northwestern University to examine the role of the library in providing information services based on computerized data bases. After taking an inventory of existing data bases at Northwestern and in the greater Chicago area, a committee suggested ways to continue and expand the scope of information…

Suggests that as automated information services become more prevalent, it is essential that libraries find permanent funding to support this activity. Funding of information provided by an online search that satisfies legitimate educational and research needs with monies from print materials budget is considered. Three reactions to essay are…

Introduces four models of data library development for meeting information needs for machine-readable data files--University of Florida facility, University of British Columbia Data Library, Data and Program Library Service at University of Wisconsin, and online numeric Kentucky Economic Information System at University of Kentucky. Four…

Based partly on an online policy manual developed at the University of Houston, this policy statement for the Online Database Retrieval Service (ODRS) at Murray State University, Kentucky, provides guidelines for the librarian administering the service and for librarians conducting online searches. Eleven sections cover: (1) a statement of purpose…

Describes the introduction of an online searching service at the Phillips Memorial Library, Providence College (Rhode Island). Highlights include the acquisition of a microcomputer, vendor choice, cost considerations, setting up the workstation and establishing procedures, search sessions, and benefits to all elements of college community. Twelve…

This report considers the effects of new technology (online search services) on user access to information; the role of libraries in providing such access; the structure of a future national information network in the United Kingdom; and general managerial considerations. Seventeen references are cited. (EJS)