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Download full textHelms, Cynthia Mae; Nelson, Judith – 2001
This manual ensures that the personnel who work at the Information/Reference Desk of the James White Library, Andrews University carry out similar procedures regardless of their shift. It serves as an orientation tool and a reference guide, and gives procedures for dealing with patrons, answering reference questions, making the right referrals,…
Descriptors: Academic Libraries, Higher Education, Library Equipment, Library Personnel
