This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics,…

Discusses measurement and evaluation as ways to justify reference work to users and library administration. A trivia contest is cited as a way to achieve public recognition, and measuring use of reference materials rather than the number of reference questions is recommended. User surveys and other measures of reference activity and value are also…

This cumulative report serves to keep a record of University of Guam Learning Resources (LR) activities, identify milestones in LR's history, review LR's past progress, and on the basis of the review results, plan for the future. It contains five major sections: "List of LR Administrators"; "List of Important LR Activities";…

Discusses the increase in circulation over the past seven years at the Queens Borough Public Library. Improvements in collections, promotion, and services responsible for this increase are examined, and circulation data are presented in graphs. (MES)

This document is the annual report of the Minnesota State Law Library. The report is divided into two main sections. In the first section, "Year in Review," accomplishments and statistical summaries are presented for the administration, outreach services, public services, and technical services departments. In addition, the following are…

Discusses areas needing revision in the manual "Output Measures for Public Libraries," i.e., measurement objectives, research skills of output measures users, management versus research contexts, relating inputs to outputs, problems in data collection, user versus library performance, sample sizes, interpretation of output measure…

This annual report of Utah public library services presents data useful for local library planning. This information is presented in two sections: core performance measures and general tables. Statewide summary data and breakouts by the populations of the library jurisdictions are provided for the following core performance measures: (1) visits…

This annual report summarizes activities of the Alabama Public Library Service for the fiscal year 1992. The following general areas are discussed: (1) agency services, including agency restructuring and personnel lay-offs, children's summer library program, the state union list of serials, automated systems, and production of a second edition of…

This annual report summarizes activities of the Alabama Public Library Service for the fiscal year 1991. The following general areas are discussed: (1) agency services, including the effects of money shortages, children's programs, automated systems, the new state union list of serials, acquisitions, audiovisual services, and staffing; (2)…

This 1991 report from the Alabama Public Library Service includes directories of public libraries, single-county public library systems, multi-county public library systems, and multitype library systems in the state, as well as cross-references providing access by library name and librarian. Individual library statistics present data for fiscal…

Fiscal year activities are summarized for seven organizational areas of the Library of Congress: (1) administration: office of the librarian and associate librarian for management; (2) national programs: American Folklife Center, Children's Literature Center, Educational Liaison Office, Exhibits Office, Federal Library Committee, Information…

Thirty-six libraries participated in a pilot project in which OCLC interlibrary loan (ILL) transaction data for borrowing and lending activity were reviewed. Data analysis and follow-up survey results supported the hypothesis that the Association of Southern Research Libraries directors would accept terms of ILL reciprocity that were based on…

This 1992 report from the Alabama Public Library Service includes directories of public libraries, single-county public library systems, multi-county public library systems, and multitype library systems in the state, as well as cross-references providing access to the libraries by name of the library and librarians. Individual library statistics…

Papers on public libraries presented at the 1986 International Federation of Library Associations (IFLA) conference include: (1) "Developing Children's Libraries in Shanghai" (Che Jiuzhi, China); (2) "The Development of Public Librarianship in China" (Cheng Fuchen, China); (3) "The Development of Public Libraries in…

The first of the two reports presented here begins by listing the members and alternate members of the Michigan State Legislature; members of the Library of Michigan Board of Trustees; and Library of Michigan officials. A directory of the state's 16 public library cooperatives is also provided, together with maps showing their geographic…