The purpose of this study is to summarize and evaluate the Alameda County, California library system's two years of operation under a no-fines policy and a centralized overdues facility, leading to recommendations for future action. The objectives of the study are to: (1) present an historical summary of the changes in the library policies and…

Describes the policies and procedures developed at the Vineland Public Library (New Jersey) for a program to lend laptop computers. Discusses laptops for in-library use and for home use; obstacles, including staffing ramifications and maintenance demands; checking for inappropriate Web sites left on the hard drive; and benefits for the users. (LRW)

To improve its service, the Offa (Nigeria) township library conducted a user study. The investigation found that 51% of users were students ages 19 and below and that 78% were males. Most users wanted extended hours, improved newspaper collections, more accurate shelving, and a consistent lending policy for all materials and users. (PEN)

Two surveys were conducted: (1) one of 78 ERIC document users at Ohio State University to gather data on how they find and use the ERIC documents and their attitudes toward the library's lending policy; and (2) one of 218 academic libraries with ERIC microfiche collections to obtain information on their patrons' access to and use of ERIC…

Prior to changing from a manual/time sharing circulation system to an online system with an in-house computer, the staff of the Mary and John Gray Library of Lamar University reevaluated their current circulation policies in light of the increased capabilities of the new system. As part of this process, a survey was conducted of the libraries in…

Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan…

This guide is the Northern Illinois University (NIU) Libraries' quick reference tool for providing information about its collections, facilities, and services. The articles are arranged in an alphabetic, dictionary format with numerous cross-references, and highlight information on the following: administrative offices; company annual reports;…

Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…

The directors of 40 academic libraries in Virginia were surveyed to obtain information on their practices relating to public access, services, and fees in their libraries. Complete or partial responses were received from 21 libraries in private institutions and 14 from state-supported institutions. These responses indicate that all of the…

Provides a description and assessment of the merger of the government publications division and the maps division at the San Diego State University (California) library that was necessitated by budgetary constraints. The impact on patrons is discussed, including reference assistance, arrangement of materials, reference and circulation policies,…

Articles from "Library Talk" and "The Book Report" on school library management about setting goals, long-range planning, and the day-to-day operation of a school library are collected in looseleaf notebook format for the convenience of the librarian. Each section begins with a general discussion of the topic, followed by selected articles.…

This policy manual of Jacksonville State University's Houston Cole Library serves as a statement of the library's mission, goals, and objectives; an interpretive guide for library faculty, staff, and students; and informational document for library patrons concerning the library's programs and policies. The contents include the following:…

This manual provides practical information on the planning, organization, and operation of school libraries. Some of the guidelines differentiate between small libraries with minimal collections and larger, better-equipped libraries with more resources. Introductory materials include definitions of terms used in this manual. Guidelines are then…

The purpose of this guide is to help new librarians in Idaho get started at their jobs. It provides a basic overview of library administration, policy, procedure, activities, and services. The following topics are covered: library law; working with the board of trustees; formulating and writing policies and procedures; budgeting and finance;…

This 5-year plan for the improvement of library service in Louisiana identifies specific existing inadequacies and presents specific goals and objectives as part of an overall plan to overcome barriers to the best possible library service in the state. It is noted that, in Louisiana, the State Library does not have administrative authority over…