Ask Here PA is Pennsylvania's new statewide live chat reference and information service. This article discusses the key strategies utilized by Ask Here PA administrators to recruit participating libraries to contribute staff time to the service, the importance of centralized staff training, the main aspects of staff training, and activating the…

Libraries need to weigh the benefits, usage, and cost-effectiveness of owning collections against seeking alternatives to deliver the information needed by customers. The University of Arizona Library investigated different approaches for meeting the research needs of East Asian Studies faculty and students under great pressure of physical space…

From classroom, to study space, to collaborative work or laboratories, students seek spatial, social, and intellectual connections, and most importantly, they seek the right space at the right time. The challenge for libraries is to provide different types of integrated spaces that balance the need to reflect and to absorb with the need to…

At Kent State University, Libraries and Media Services (LMS) and the School of Library and Information Science (SLIS) have been working closely in the area of collection management. The article explores the multi-faceted way in which the LMS-SLIS collaboration manifests itself and shows how this collaboration goes beyond what might be expected as…

As academic libraries renovate or build new spaces that provide services to users, they should consider opportunities to collaborate with other units on campus to develop collaborative services in the new space. These collaborative spaces, such as information commons, teaching and learning centers, and multi-media studios, offer advantages such as…

Over the past six years, the University of Utah libraries have developed an extensive international presence through digital resource sharing. Services include instruction, electronic document delivery, shared catalogs, and full-text databases. This paper will describe the process of establishing, extending, and improving these services through…

Describes the strategic planning process for the merger between the libraries of Penn State University's Harrisburg and Schuykill campuses. Examines the merger's potential impact on library services and resources. Discusses possible solutions to meeting the information needs of the merged institutions. (Author/AEF)