Advocates reexamining reference services and outreach programs, and relating them more closely. Argues that archival records are underutilized and that archivists should proactively reach out to researchers and encourage research use. Discusses researcher services; measuring and reporting on researcher use; electronic records; and creating…

Considers the interrelationship of the challenges of information overload and outreach and describes a vision of the future mission of information services. The ideas set forth in two recent books on value-added processes in information systems and new priorities for the university are summarized. (28 references) (MES)

The growing population of deinstitutionalized persons with physical, mental, and emotional disabilities is described, some of their information needs are examined, methods of providing library services are suggested, and a rationale for community outreach is provided. The state program in Rhode Island is outlined. (22 references) (EAM)

Reference librarians can adapt services for older adults through interviews using interpersonal communication skills. Reader's advisory services, programming, and outreach activities should be focused to target older adult users. Information about issues of family relationships, health, housing, legal and financial affairs, and leisure can be…

Through a review of literature, information-seeking characteristics of multiethnic groups are identified. Discusses barriers to communication in libraries, program development for patrons for whom English is a second language, needs assessments, outreach, training, and recruitment. (AEF)

The increasing use of automated access, electronic materials, changes in communication, and philosophical disputes concerning the nature of archives have led to questions about current archival practice. Provides an overview of archival reference: current practice; reference, access, and outreach; research in use and users of archives; automation;…

Six articles cover topics related to the impact of the Internet on reference services, including Internet's effect on communication between reference librarians; integrating the use of electronic resources with traditional reference duties; reference services and the virtual library; offering remote services; Internet instruction; and Internet…