Discusses library Web sites and explains some of the benefits when libraries make their sites into reference portals, linking them to other useful Web sites. Topics include print versus Web information sources; limitations of search engines; what Web sites to include, including criteria for inclusions; and organizing the sites. (LRW)

Guides librarians on how to assist users studying environmental public policy, and discusses sources under three main headings: environmental interest groups, business and labor, and government. Also examines social science indexes relevant to environmental public policy. A list of sources is appended. (Author/LRW)

Information needs of the business community vary depending on size and type of business, competitive environment, state and local support, managerial expertise, and other factors. Discussion includes ways libraries meet these diverse needs, including the offering of fee-based information services. (Author/AEF)

Describes the process of question referral in California's second-level reference centers where questions are referred by public librarians, and provides examples of questions and sources typical of humanities research. Topics include the varied clientele and the use of databases, reference files, library collections, organizations, special…

Presents an overview of the 1990 census and its many components, including sources of census data, format availability such as CD-ROM and databases, and ways in which census data are used. The effect of new technology, especially CD-ROM, on users and reference librarians is considered. (Author/LRW)

Reference librarians can adapt services for older adults through interviews using interpersonal communication skills. Reader's advisory services, programming, and outreach activities should be focused to target older adult users. Information about issues of family relationships, health, housing, legal and financial affairs, and leisure can be…

Discussion of information on tests needed by social science researchers focuses on reference sources and a search strategy to assist reference librarians in locating pertinent material. Highlights include a review of related research, databases, print sources, test bibliographies and reviews, and sources of information on unpublished tests. (LRW)

Reviews studies exploring the information-seeking behavior of social science researchers and discusses implications for the development of reference services. Identifies the importance of journals, use of citation information from journals, colleagues and conferences as information sources, and infrequent use of library resources. (Author/AEF)

Discussion of electronic access to information focuses on a study conducted at the library of the College of William and Mary that used 40 reference desk questions to assess the value of printed sources, CD-ROMs, databases, and the World Wide Web. Also discusses the reference librarian as omnipaedia. (LRW)

Four articles address traditional mediation in library services, including the librarian as mediator, the reference librarian as information intermediary, recommitment to patrons' information needs, and mediation in reference service to extend patron success. (87 references) (LRW)

Five articles describe specific Internet resources, including geoscience and science databases; economic and statistical information; the JANET (Joint Academic Network) Bulletin Board for Librarians; and White House communications. A sixth article describes how practical applications of Internet information create new roles for reference…

This volume's topics include librarian role and ethical issues in Internet searching, strategies for locating career resources on the Internet and World Wide Web, career information for "Generation X" and for alumni, collaboration between libraries and university career services, career information gophers, and electronic privacy and…