Describes the work of Educational Information Centers (EICs) in public libraries, using several case histories as illustrations. Ways in which EICs change libraries and their roles are discussed, and the support of the W. K. Kellogg Foundation for development of EICs is reviewed. Four references are listed. (MES)

Describes elements of the Planning for Library Services for People with Disabilities program in Massachusetts, which was developed to help libraries design programs and services to address the specific needs of a growing population of people with disabilities. Emphasizes using consumer input in plan designs. (Author/LRW)

Reviews the use and validity of numerical measures of library service (index numbers) and describes a study of public library systems from 1970-80 in Wisconsin. This study used an index number based on circulation per capita, expenditures per capita, turnover rate, full-time employee rate, and population, and tested this measure against various…

Describes a study that replicated two earlier studies to determine whether environmental factors of reference departments and behavioral characteristics of references staff members had changed over the past ten years. Results emphasize the need for more and better education and training in conducting reference interviews and providing client…

Reports on Counting on Results, a project funded by the Institute of Museum and Library Services that developed and tested tools to standardize and simplify the collection of outcome data from public library patrons. Discusses results of questionnaires that addressed "Planning for Results" service responses. (Author/LRW)

Describes external sources of funding for public libraries to establish and maintain their technology infrastructure, telecommunications services, and network-based resources and services. Highlights include LSTA (Library Services and Technology Act); the E-rate program; and the Bill and Melissa Gates Foundation U.S. Library Program. (LRW)

When questionnaires were used to assess the involvement of state library agencies in the provision of public library youth services, a consultant profile emerged. Consultants' activities, strengths and weaknesses are described, and a stronger commitment by agencies to consultants and to effective library service for children is urged. (EA)

Discusses the history of backup reference service in the state of New Jersey including the transition from regional backup service; describes the current statewide service; and considers future service possibilities in light of recent trends, including a decrease in the number of reference questions being received in libraries. (LRW)

Describes the current concept of information literacy as a survival skill and suggests that public libraries can play an important role in its spread if they develop some nontraditional practices and make alliances with other agencies. (EAM)

Explores current patterns of recency, structure, intent, scaling, and planning and measurement in state library standards. Ways that four states--Oklahoma, Colorado, Utah, and Ohio--have adapted basic standards elements are considered, and issues in linking planning and measurement to standards are discussed. (MES)

Discusses problems that adolescents deal with and examines the prejudices and lack of services that adolescents encounter in public libraries, including a lack of specialized staff, no separate space, no outreach programs, and disproportionate budget allocations. Emphasizes the need that adolescents have for adult relationships that public…

Reports results of a survey of state library agencies' research on public library operations and services. The appendix provides information on the contact person, the title of the study, and availability of materials for the 29 agencies responding to the survey. A copy of the questionnaire is included. (13 references) (MES)

Describes how the Indiana library community defeated a "Speaker's bill" in the Indiana House of Representatives that threatened public library interests. Topics addressed include the introduction of the bill, lobbying, and arguments against the bill. (SLW)

Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)

Discusses four competing public images of the public library and its relation to information technology, as identified in recent research: the traditional library, the resisting library, the adapting library, and the co-opted library. Suggests that the public perceives the management of public information as a complex problem requiring a variety…