Describes the framework in which the research library at the University of Illinois at Chicago (UIC) reengineered its technical services operations. Focuses on the activities of the "Before Team" in evaluating, measuring, and redesigning the work processes that occur before the library receives an item. Discusses the results. (Author/AEF)

Discusses results of a Web-based survey that was conducted to determine the extent to which Canadian public libraries are collecting multilingual materials, methods used to select materials, and whether public librarians are prepared to provide multilingual clientele with adequate materials and services. Examines constraints preventing public…

Effective management of traditional materials will remain essential even when digital resources dominate scholarly communication. Examines traditional and digital objects in information services; provides an overview of collection management; discusses goal values, information services as purveyor and repository, the role of collection management,…