Examines how various public libraries in the Chicago area approach the issue of whether or not to allow coffee and food in the library. Discusses competition with "glossy new" bookstores; research, marketing, and experiments using bookstores as models; and the development of public lounges/coffee shops which are separate from the rest of…

Answers commonly asked questions on library law that may arise under the Freedom of Information Act (FOIA). Discusses fees for public records, rules libraries must follow for public information requests, individual library information-provision policy, and FOIA requirements for creation and disclosure of library records. (AEF)

Discussion of the projected growth in ethnic and racial minority groups focuses on diversity in libraries and suggests strategies for assessing current library practices and planning for the future. Topics addressed include leadership, including goals, objectives, and policies; staff development; and program development, including outreach…

This issue presents 42 articles that provide an overview of current reference services in all types of libraries in Illinois. Highlights include designing reference areas; policies and manuals; the reference interview; reference tools; automated databases; resource sharing; services to youth; services to special populations; and reference…