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Peer reviewed Peer reviewed
DiMattia, Ernest A., Jr. – Electronic Library, 1993
Relates the concept of total quality management to serving information users through remote access technology. The three key factors of personnel, user communication, and equipment support, as well as other areas of concern, are considered. (EAM)
Descriptors: Access to Information, Communication (Thought Transfer), Information Dissemination, Information Technology
Peer reviewed Peer reviewed
Pagell, Ruth – Electronic Library, 1991
Examines factors relating to selecting machine-readable information sources from the perspective of the library manager concerned with serving user needs. Professional and novice searchers are considered; remote time sharing, CD-ROM workstations, and local tapes are described and compared; network choices are discussed; and impacts on the…
Descriptors: Comparative Analysis, Computer Networks, Cost Effectiveness, Databases