Navigating the landscape of higher education takes more than just attending classes, passing courses, and graduating. It requires a set of skills known as "college fluency," or the knowledge and a corresponding set of abilities that enable students and staff to effectively locate and use relevant college services, programs, and…

There are many intersections between public and community college libraries, both in the populations they serve and their functions within their local communities. Both types of libraries play a crucial role in supporting the diverse needs of their communities, serving as hubs for education, information, and essential services. Maximizing…

Navigating the landscape of higher education takes more than just attending classes, passing, and graduating. It requires a set of skills known as "college fluency." Libraries play a pivotal role in helping fluency flourish, training their employees and other faculty and staff members across their institution to adapt to the needs of…

Navigating higher education requires more than attending classes and completing assignments; it requires "college fluency," a set of skills that enables students, faculty, and staff to effectively locate and utilize institutional resources. College fluency can empower students, faculty, and staff to navigate the complex culture and…

College fluency can help students successfully engage with and self-advocate within the culture and bureaucracy of higher education institutions to achieve their goals. To further examine and develop effective strategies to foster college fluency, the Borough of Manhattan Community College Library (BMCC) and Ithaka S+R have collaborated on the…

Academic libraries have long been called the heart of their campuses. As priorities have shifted away from print collections and other repository services, college libraries have expanded their services to be welcoming spaces that support students' sense of belonging and meet a wide range of needs. This is perhaps especially true of community…

College fluency can help students successfully engage with and self-advocate within the culture and bureaucracy of higher education institutions to achieve their goals. To further examine and develop effective strategies to foster college fluency, the Borough of Manhattan Community College Library (BMCC) and Ithaka S+R partnered on the College…

During the Fall 2017 semester, staff at the Hudson County Community College (HCCC), Library began to notice that many books listed as available in the catalog were often not being found on the shelves when patrons attempted to retrieve them. This situation puzzled library leadership because HCCC had recently conducted an inventory and removed all…

Reference services in academic libraries often focus on user education and giving students the skills to perform their own searches. This article describes a new Research Concierge Service established in response to the COVID-19 pandemic by Ozarks Technical Community College (OTC) in southwest Missouri. The service entails library staff curating a…

Over the past three years, the Institute of Museum and Library Services (IMLS)-funded Community College Academic and Student Support Ecosystem (CCASSE) initiative has aimed to provide the higher education community with insight into the organization of student-facing support services and how the library can best position itself to enhance student…

While working at a fast paced reference desk at a busy community college, a librarian may encounter many challenging questions and situations. One such problem that may exist on a community college level is that of the very needy student, who not only has issues with information literacy, but with reading competency and computer literacy. The…

The purpose of this dissertation is to examine the use of data for assessing library collection utilization, to explore what tools are available to help guide purchasing decisions, and to create a blueprint for applying percentage-based allocation formulas to community college library collection budgets. Because there is little literature on…

The purpose of this qualitative research study was to illustrate the experiences of transfer students interacting with community college librarians for instruction and research assistance. This research study was guided by one research question: (RQ1) How do transfer students at community colleges who frequently meet with their community college…

Community college libraries exist to support institutional outcomes. One such outcome is student retention. This study's purpose was to fill the gap in the literature at the community college level, proposing that a model including all library service use types would explain variance in student retention beyond that explained by total library…

This case study details how a community college library, in response to rising textbook costs and COVID-related closures, advocated for and received an increase in funding to provide online copies of many textbooks in its reserve collection. It also provides a glimpse into the roadblocks acquisitions librarians might encounter in trying to bolster…