Describes library services of the Miami-Dade library system for the Hispanic community. The system provides a variety of bibliographic and community outreach services for Hispanic American users, who constitute about 40 percent of the population. Services to this community may be threatened by English Only legislation pending in South Florida. (AF)

Describes an exploratory study of government agency libraries that was conducted as a first step in the development of a theoretical framework to study the role of information provision by libraries in policy-making contexts. The library functions discussed include tracking issues and clientele, retrieving relevant information for clientele, and…

Argues that reference librarians serve as consultants at the point of interaction as they educate patrons in the use of the online catalog and demonstrate their role in finding and providing information. Specific areas of consultation are discussed as is the relationship of formal instruction to point of use instruction. (10 references) (MES)

Examined frequency of preschool lending library use by parents at four preschool centers. Quantitative data included tabulations of monthly library usage and inventories of materials. Qualitative data included interviews, on-site observations, and a parent focus group interview. Found that factors contributing to high usage included physical…

The library of the next decade will answer the demands of its changing community rather than implement new technology simply to facilitate traditional operations. Library users are becoming increasingly sophisticated in the use of technology and diverse resources, and will demand a high level of service and accessibility. (MSE)

Presents a fictional scenario of library reference service for the first part of the 21st century. Examines 10 major social trends for the 1990s; critiques services in terms of these trends and notes the library's role and the need to incorporate them into reference services. (Author/AEF)

Describes the results of Flossmoor Public Library's long-range planning initiatives for youth services, which has resulted in improvements in collection development and programing. Evaluation procedures and techniques were recognized as valuable learning tools to increase the effectiveness of services, enhance communication with the board and…

Selective review of the collection development literature for 1991 discusses the access versus ownership issue; organization, policy, and planning; budgets and finance; selection; assessment, weeding, and preservation; and special collections. (177 references) (MES)

This 1991 poll by the University of Illinois' Library Research Center consisted of a telephone survey of a representative national sample of 1,181 people and a mail survey of a random sample of 541 Public Library Association members. Data were gathered on public and professional opinions about public library services, collections, censorship,…

Addresses the need for reference librarians to reassess their service priorities and service delivery methods to operate efficiently and compete effectively with commercial information services. Highlights include inappropriate use of librarians' time; inefficient service delivery methods; cost effectiveness; and a consultation model of service…

Discusses attempts to make English the official language of the United States, examines the pros and cons, and describes the impact of these efforts on libraries. An example at the Monterey Park Public Library (California) is examined; meeting the needs of all members of the community is addressed; and possible future outlooks are suggested. (four…

Discussion of the NREN (National Research and Education Network) and issues of access focuses on the role of the public library. Highlights include current uses of the Internet; resource sharing; guidelines for public library service; availability of the Internet and NREN through public libraries; and a sidebar that lists sources of further…

Describes the Chicago Public Library model for regional libraries and discusses the planning and implementation of the regional concept by three public libraries. Topics discussed include advantages of the regional approach, criteria for location, levels of services offered, and guidelines for deciding whether the regional approach is appropriate…

Discusses information literacy and information-technology literacy, focusing on the responsibility of academic libraries to impart necessary skills. A sidebar by Kimberley M. Donnely "Learning from the Teaching Libraries" gives examples of four models of information-literacy development by colleges and universities. (AEF)

Describes the special library's role in implementing ISO 9000 (i.e., a series of international quality-assurance standards developed by the International Organization of Standards). Topics discussed include document and data control, keeping the standards current, documentation of procedures, the ISO 9000 audit, and benefits for the library. (MES)