Describes a study conducted at Auburn University that analyzed four months of chat reference questions received at a centralized reference services desk. Discusses types of questions; types of users; whether questions were localized to the specific library's resources; and further areas of research. (Author/LRW)

Includes four articles that discuss LibQUAL+[TM], a collaborative effort of the Association of Research Libraries and Texas A&M University responding to the need for greater accountability in measuring the delivery of library services to research library users. Discusses the reliability of LibQUAL+[TM] scores in measuring perceived library…

Applied the Biglan model of disciplinary differences to the information-seeking behavior patterns of undergraduates responding to questions on the College Student Experiences Questionnaire (CSEQ). Discusses implications for the redesign of academic library services and use of the Biglan model as a theoretical framework for future library research.…

This manual describes the methods, procedures, techniques, and activities that were used to produce the Academic Library Survey of 2004 (ALS:2004). This manual is designed to provide guidance and documentation for users of the ALS data. Included in the manual are the following: (1) an overview of the study and its predecessor studies; (2) an…

On July 1, 1991, the ACRL (Association of College and Research Libraries) Research Committee launched a pilot project to mentor academic librarians in their conduct of research. Since the mentors and protegees were potentially from all over the United States, the decision was made to mentor using the electronic conferencing capability of BITNET…

This paper reports the results of an investigation into the relationship between librarians' status (i.e., librarians having faculty status or librarians lacking such status) and the organizational structure of the college library. The analysis was conducted within the conceptual framework of two organizational models: the bureaucratic and the…

This Association of Research Libraries (ARL) kit on preservation of library materials contains: (1) descriptions of preservation programs and objectives from Boston University, the University of Michigan, University of Wisconsin, and University of California at Los Angeles; (2) a description of the Library of Congress' National Preservation…

The results of a managerial rotation program in a medium-sized academic library reference department are presented. After meeting certain minimal eligibility requirements, librarians in this department take turns on a 2-year cycle serving as head of the department. This case study is used as a model to assess both the advantages and disadvantages…

The process described in this manual is designed to help small academic libraries systematically study the use of their circulating book collections. Originally developed in 1980, the manual has been used successfully in several small college libraries, both with and without assistance from outside consultants. In most cases, the study can be…

Presents data on the educational requirements for middle managerial positions in academic libraries, and discusses the comments of middle managers and administrators concerning the management and administration courses offered by the schools of library and information science. (Author/JPF)

Professional affiliations of authors of articles in library and information science are reported, based on a random sample of articles indexed in "Social Science Citation Index." Faculty members at schools of library and information science authored over 23 percent of articles; academic librarians authored nearly one-third of the…

Librarians are teaching in classrooms all over the world. A search of library literature reveals articles on academic library instruction programs in Asia, Oceania, South America, Africa, and Europe. This paper examines the 20th Century literature that explores academic library instruction programs around the world with the exception of those in…

Describes a study which found that faculty patrons of the University of North Dakota Library were willing to rely on interlibrary access to journals in lieu of subscribing to them, given the effectiveness of the library network. Four references are cited. (FM)

This focus group study explored library patrons' opinions about Texas A&M library's Web pages. Discusses information seeking behavior which indicated that patrons are confused when trying to navigate the Public Access Menu and suggests the need for a more intuitive interface. (Author/LRW)

This empirical research examined scale economies of academic research libraries and developed a total cost function for estimating economies of scale. Suggests that libraries in general, and academic research libraries in particular, are information provision organizations that provide multiproducts and multiservices. Findings indicate that slight…