Discusses results of a Web-based survey that was conducted to determine the extent to which Canadian public libraries are collecting multilingual materials, methods used to select materials, and whether public librarians are prepared to provide multilingual clientele with adequate materials and services. Examines constraints preventing public…

This paper presents an annotated bibliography of 69 articles published in the 1990s that examine the impact of technology on reference service in public, school, and academic libraries. The paper is organized in the following seven parts, each dealing with a different type of application of technology: (1) "General Change Caused by…