Many librarians evaluate local Interlibrary Loan (ILL) statistics as part of collection development decisions concerning new subscriptions. In this study, the authors examine whether the number of ILL article requests received in one academic year can predict the use of those same journal titles once they are added as library resources. There is…

This study establishes baseline information about the ways library publishing services integrate user studies of their readers, as well as common barriers to doing so. The Library Publishing Coalition defines library publishing as "the set of activities led by college and university libraries to support the creation, dissemination, and…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

In this paper the author compares the use of digital materials that have been deposited in The Ohio State University (OSU) Knowledge Bank (KB). Comparisons are made for content considered in scope of the university archives and those considered out of scope, for materials originating from different campus sources, and for different types of…

Based on information gathered from two discussion sessions moderated by members of the Education and Behavioral Sciences Section's Online Learning Research Committee a survey was conducted to identify how librarians use course/learning management systems and learning objects to deliver instruction. Objectives of the study were to identify the…

This user's guide to conducting a preliminary search of the ERIC (Educational Resources Information Center) database on CD-ROM (Compact Disk Read-Only Memory) begins by briefly describing the types of materials found in ERIC and explains the four steps common to the any computer search: (1) definition of topic elements and formation of concept…

Describes a computer use survey that investigated users' search behavior in an academic library, specifically how they approached their research needs using online resources. Discusses the variety of sources accessed, requests for assistance, and satisfaction with results; concludes that searches are not always effective; and considers how to…

In May 1982 a questionnaire eliciting information about federal document needs and the experiences of librarians in libraries that are not depositories was mailed to more than 150 libraries in the Western New York region. Replies were received from 57 libraries: approximately 20% from college libraries; 50% from public libraries; and 30% from…

Describes a needs assessment conducted at Oregon State University libraries to guide the design, content, and development of a natural resources digital library. Highlights include user profile; identification of questions; face-to-face interviews; workshops with users; current sources for relevant information; users' information needs; ability to…