The research reported here is focused on a specific type of change in an organization: an innovation. In an empirical analysis of research libraries, it was found that five factors had a significant impact on the innovation performance of the library. These factors relate to the strategy, organizational structure, and leadership of the research…

This article serves as a primer for assessment and evaluation design by describing the range of methods commonly employed in library settings. Quantitative methods, such as counting and benchmarking measures, are useful for investigating the internal operations of an access services department in order to identify workflow inefficiencies or…

Generating, collecting, and analyzing building usage statistics can greatly increase the ability of an access services unit to meet the changing dynamic of patron needs in an academic library. By analyzing three different data points, the Access Services Unit in Malpass Library at Western Illinois University was able to determine the most…

The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…

As access services emerges as a discrete discipline within the field of librarianship, opportunities for access services librarians to meet and discuss the issues facing today's libraries continue to grow. One annual meeting that has attracted less attention over the years is the Ivies + Access Services Symposium. Held at various member…

Assessment in United States higher education has become very important in recent years. Virtually all colleges and universities are now striving to prove through empirical evidence that they are committed to improving student learning. Created in late 2005, the US Department of Education's Commission on the Future of Higher Education was charged…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…

"Research Library Issues" ("RLI") focuses on current and emerging topics that are strategically important to research libraries. The articles explore issues, share information, pose critical questions, and provide examples. This special issue presents a report released by the Association of Research Libraries (ARL) Joint Task…

This paper looks at the challenges that libraries in Africa face in responding to massification of higher education by discussing the University of Zambia library's response in library and information resources provision. As a result of massification of higher education, libraries have been forced not only to employ new and different strategies to…

The purpose of this collection of essays is to examine academic libraries in Greece at a time when the potential for changes and advance in librarianship is great. The 15 papers are as follows: "International Interlibrary Cooperation: Exchanging Goals, Values and Culture" (Don L. Tolliver); "Academic Libraries in Greece" (James…

This article employs a citation-tracking method for gathering and reviewing literature of academic librarianship. Each work discussed either cites the work of F.W. Lancaster, an early predictor and enthusiast of "paperless information systems," or another that cites it. The aim is to provide an analytical overview on how academic librarians saw…

Presents a strategic planning model originally developed for university research and illustrates its usefulness for academic libraries. Library development and fund-raising activities are used as examples to illustrate the various stages of strategic planning, including scanning the environment, designing the plan, acceptance, and adoption.…

The Association of Christian Librarians is an interdenominational organization of 300 members made up of Christian librarians sharing interests in library service in Christian higher education. From its birth at a 1957 conference of 17 librarians, the association has grown to over 300 members. The association strives to promote, develop, and…

This publication provides librarians with a broader understanding of outsourcing issues in academic libraries. The book investigates the literature, then presents a survey of more than 200 academic research libraries involved with outsourcing projects. This book synthesizes prevailing theories and practice, details pros and cons, an outlines steps…