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| Academic Libraries | 5 |
| Higher Education | 5 |
| Library Research | 5 |
| Library Services | 4 |
| Library Surveys | 3 |
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| Reference & User Services… | 5 |
Author
| Bao, Xue-Ming | 1 |
| Bradigan, Pamela S. | 1 |
| Christensen, Beth | 1 |
| Ennis, Lisa | 1 |
| Geffert, Bryn | 1 |
| Powell, Carol A. | 1 |
| Schwartz, Jennifer | 1 |
| Tenopir, Carol | 1 |
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| Journal Articles | 5 |
| Reports - Research | 5 |
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Peer reviewedPowell, Carol A.; Bradigan, Pamela S. – Reference & User Services Quarterly, 2001
Describes the process of initiating an e-mail reference service in 1995 at the Ohio State University Health Sciences Library and the growth of the service through 2000. Includes data on types of patrons who use the service; types of questions and answers; and how results have led to re-evaluating all reference services. (LRW)
Descriptors: Academic Libraries, Electronic Mail, Higher Education, Library Research
Peer reviewedBao, Xue-Ming – Reference & User Services Quarterly, 2003
Addresses issues of access and policy in developing Web-based interactive reference services via academic library home pages. Discusses results of a national survey that showed that less than half of surveyed institutions use Web-based interactive reference as an extension of traditional reference services. Tables include findings. (Author/LRW)
Descriptors: Academic Libraries, Higher Education, Library Research, Library Services
Peer reviewedSchwartz, Jennifer – Reference & User Services Quarterly, 2002
Describes a computer use survey that investigated users' search behavior in an academic library, specifically how they approached their research needs using online resources. Discusses the variety of sources accessed, requests for assistance, and satisfaction with results; concludes that searches are not always effective; and considers how to…
Descriptors: Academic Libraries, Higher Education, Information Needs, Information Sources
Peer reviewedTenopir, Carol; Ennis, Lisa – Reference & User Services Quarterly, 2002
Discusses results of four surveys sent to members of the Association of Research Libraries to investigate changes in academic library reference services due to new and rapidly evolving technologies. Highlights include digital reference options; local databases; CD-ROMs; intermediary online searching; end-user online search services; and the…
Descriptors: Academic Libraries, Databases, Electronic Libraries, Higher Education
Peer reviewedGeffert, Bryn; Christensen, Beth – Reference & User Services Quarterly, 1998
A study of 521 incoming college freshman found correlations between student performance and high school class size, gender, grade point average, and previous experience with library research. Found no correlation between test scores and self-confidence, comfort in libraries, or self-assessment of library skills. Includes a student first-week…
Descriptors: Academic Achievement, Academic Libraries, Class Size, College Freshmen
