Describes a study conducted at Auburn University that analyzed four months of chat reference questions received at a centralized reference services desk. Discusses types of questions; types of users; whether questions were localized to the specific library's resources; and further areas of research. (Author/LRW)

Describes a grant-funded research project to relocate selected print journal runs, for which an electronic version is available, to remote storage from the shelves of campus libraries at the University of California. Includes project objectives, criteria for journal selection, and phases of the grant. (LRW)

Reports results of a user survey at the University of Washington libraries that measured satisfaction with library services and resources. Discusses differences in use patterns between academic areas; high satisfaction levels; shifts toward remote use and increasing importance of electronic resources, particularly electronic journals; and user…

Discusses results of a science faculty survey conducted at York University to determine researchers' use of current awareness services, including print and Web-based services. Considers differences between science disciplines and implications for future library services and includes a copy of the survey. (Author/LRW)

Describes a needs assessment conducted at Oregon State University libraries to guide the design, content, and development of a natural resources digital library. Highlights include user profile; identification of questions; face-to-face interviews; workshops with users; current sources for relevant information; users' information needs; ability to…