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Direct linkHuff-Eibl, Robyn; Miller-Wells, John; Begay, Wendy – Journal of Access Services, 2014
This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…
Descriptors: Library Services, Library Development, Decision Making, Data
